Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • In the Online Control Panel you will find an exhaustive Help Center section offering heaps of how–to articles and regularly asked questions. They are contributed by our support team of seasoned technicians. Just type in your question and our clever platform will return the best possible answer.

  • Top quality support service

  • How–To Video Clips

  • If you prefer to see how a task is executed or how a problem is fixed, instead of just reading about it, then examine our collection of step–by–step video tutorials. They cover a lot of different issues and will help you quickly learn how to work with the Online Control Panel.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a 24/7/365 tech support service and include a one–hour support ticket response time guarantee. Our proficient customer service technicians will be online for you 24x7x365 and will sort out any issue that you may have within maximum one hour after the helpdesk ticket submission. In most cases, an answer will be provided to you in less than twenty minutes.