Client Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Time Guarantee

  • Every single assistance request you send to us will be replied to within maximum 60 minutes. In case your trouble ticket or email calls for further assistance from a sysadmin, we’ll without delay forward it and leave a note to notify you that your case is being examined. If you make use of our Managed Services package, any of the server administration tasks included there will be performed at a time of your liking.

  • Top quality support service

  • An Excellent Client Support Service

  • If you require help with our Online Control Panel or with any of the apps that we’ve preinstalled on the dedicated server on your behalf, you can touch base with the tech support team anytime via the ticketing system. What’s more, in case you need help managing your dedicated web hosting server, you can make use of our Managed Services package, that includes OS updates on a weekly basis, software installation and problem troubleshooting services, server monitoring and rebooting services, backup hard disk storage space, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • We have equipped our Online Control Panel with a comprehensive knowledgebase, which includes exhaustive explanations of its features and functionalities. Plus, we have shot detailed video tutorials that will further disclose to you how to carry out a certain action or solve a regularly encountered problem. The educational articles and the video tutorials are readily accessible from every section of the Online Control Panel through the Help and Videos buttons located in the top right corner.