Although this is not the mainfactor in order to distinguish a reliable cloud website hosting supplier from a bad one or a reseller from a real provider, having the option to call and talk to a live person is an indicator that you are not working with a one-person firm and that you can reach somebody whenever you're looking for assistance. The telephone support for web hosting services may vary from common to professional, so the issues which can be resolved with a phone call differ based on the specific service provider. In the general case, these matters are simpler and include billing or first level technical issues since more difficult tasks generally require a support ticket where both you and the sysadmins can track what is going on with a particular issue. Nonetheless, having the option to call your service provider will save you a lot of time and efforts for the multitude of small things that may eventually appear at the time you manage your web hosting account.

Phone Support in Cloud Website Hosting

We know that being able to talk to a live representative is rather important, for that reason we have three support lines around the globe (USA, UK and Australia) and you're able to get in touch with us over the phone for fourteen hours every day. If you consider buying one of our cloud website hosting service, for instance, you're able to call us and learn more about our services before placing your order to be sure that we do match all the system requirements for your sites. Following the purchase, you can get in touch with us about any sales and / or billing troubles you may have, or receive any kind of general or basic technical info you need. We have tried to find the perfect balance between telephone and ticket support, so for strictly technical matters you have to use our ticketing system, that will help you track the communication and any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

We provide live telephone support 14 hours daily as part of the support services for each and every semi-dedicated server plan that we offer. Considering that some issues are more complex and time-consuming, you'll need to open a support ticket if you come across such a problem, still for all the general, billing or small-scale technical issues you can always phone us and we'll help you without delay in order to save you the time you'll need to spend on creating a support ticket. Even if you do not have an account yet, you'll be able to find out if you can host your sites on our state-of-the-art cloud platform or you'll be able to get any other general info on our semi-dedicated solutions. We now have local phone numbers in the United States of America, the United Kingdom and Australia plus a global number, so you can call the one which is nearer to your region.