If you’ve ever got any inquiries connected with the hosting service or you experience a problem with your sites, you’ll have to get in touch with the respective web hosting provider’s client support team. It may not make a difference how quickly they’ll respond if you have a question of a general nature, but an issue like an unsuccessful web application update, for example, may lead to your website becoming broken or inaccessible on the World Wide Web. And the longer you wait for the support team to assist you, the longer the website will be offline. In case you offer goods or services online, any outage will affect your website in a negative way and you may lose current or prospective visitors. Lots of hosting providers, primarily resellers, reply to emails and support tickets within 24 hours, but in the online epoch that is far too long, since clients will rarely revisit a website that isn’t functioning properly for long periods of time.

One-Hour Response Guarantee in Cloud Website Hosting

Our cloud website hosting service include a one-hour response guarantee, which suggests that regardless of what enquiry or obstacle you may have, we will always be there to assist you. In fact, it rarely takes more than 30 minutes to get a problem fixed or a query answered, and this is valid for both technical and pre-sales matters. Our help desk staff members will be at your disposal 24-7, even on legal holidays and weekends, which goes to say that you’ll receive immediate assistance anytime you need it. We understand just how costly time can be, so by the time we reply to your e-mail or trouble ticket, we will have examined the matter and, if we haven’t come up with a solution, we will supply you with more information on what you need to do on your end, when the case requires it. With our support service, you can be certain that there will be somebody to lend you a helping hand straight away, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you post a customer support ticket through your hosting Control Panel or send an email associated with your semi-dedicated server, you will receive an answer within maximum 1 hour. You can contact us at all times with regard to general, technical or billing matters and given that we are working 24x7x365, you’ll always get assistance in a well-timed fashion. Based on the particular question or issue, we will give you more information, rectify the obstacle if it has been caused by something within our reach or advise you on what to do on your end in case you need to update a certain setting for a software app that we cannot access. You can forget about waiting around for a whole day for each and every answer. Actually, in the majority of cases we reply to emails and tickets within no more than 20-25 minutes.