There are several ways in which you can contact the hosting company whose services you’re using, but the one that you’ll always find no matter which company you select is a trouble ticket system. It’s the least complicated channel of correspondence for a variety of reasons. In case no representative is available at the moment and they are all engaged, a phone call may not be responded to, but a ticket will always be received. Additionally, you can copy/paste large bits of info without needing to worry about typographical mistakes, and in case a particular problem needs more time to be fixed or a number of replies need to be exchanged, all the information will be in the same location, so either party can always see the steps taken by the other one. The negative aspect of using tickets to touch base with your hosting company is that they are usually separate from the web hosting platform, so if you need to provide information or to adhere to directions, you will need to use at least 2 different accounts and this number may increase if you desire to manage a couple of domains. Additionally, lots of hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting for a response.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we use for our cloud website hosting service is not separate from the web hosting account. It’s an integral part of our fully featured Hepsia hosting Control Panel and you will be able to access it at any given time with just a couple of clicks, without having to log out of your account. The ticketing system offers a quick-search field, so you can find practically any support ticket that you have submitted in the past, if necessary. Moreover, you can see knowledge base articles that are relevant to different problem categories, which you can choose, so you can discover how to resolve a particular problem even before you actually post a ticket. The response time is no more than 60 minutes, which implies that you can obtain quick assistance at any given time and if our support team recommends that you should do something inside your hosting account, you can do it instantly without the need to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting service, was created with one objective in mind – that you should be able to manage everything associated with your semi-dedicated server account in a single place and the support tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or bump into a difficulty, you can contact our tech support team instantaneously without needing to log in to another admin console. You can browse through your web files or check a variety of account settings while opening a new ticket or reading the response to an old one. If you’ve got a myriad of tickets and you would like to find a given one, you can take advantage of the clever search box, which is available in the Help section. We will make sure you get an answer in no more than sixty minutes irrespective of the essence of your enquiry or issue.