24/7 Customer Support in Cloud Website Hosting
We acknowledge the significance of receiving assistance promptly, so our cloud website hosting services feature 24/7 technical support as well as several means of contact. In case you don't have an account yet, you can easily phone us or use our live chat and talk to a live representative, in order to learn more about our services or check if our servers meet the system requirements for your websites. In this way, you'll never end up obtaining a service that you can't use effectively. If you already have your hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs more investigation. In contrast to the majority of suppliers on the market, we answer to all of the tickets within 1 hour, so you will not have to wait for an entire day. Our support services are available day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you pick, you'll be able to take advantage of our 24/7 support services even on official holidays. Your websites will be available all of the time and so will we. With plenty of connection options, you'll be able to choose the optimal method to get in touch with us and find out about our solutions if you do not have an account yet, or request support in case you're already our customer. You can phone us, start a chat with a live representative, send an e-mail or open a support ticket from the Help section of the Hepsia hosting Control Panel. The last two options come with 1-hour reply time guarantee, though it hardly ever takes more than 20 min to get assistance no matter the nature of the trouble. With our customer and technical support services, we are there for you every time you need us, not several days later.
24/7 Customer Support in VPS Servers
If you buy a VPS server through us, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have a couple of local phone numbers in the USA, Great Britain and Australia plus a live chat service. If you're an existing customer and you're looking for help with some technical issue that requires longer time to analyze or resolve, you will be able to open a ticket through your billing account or you will be able to send an email message and we'll take care of the trouble and send you a reply within one hour. The response time is guaranteed 24/7, including weekends and holidays, yet for most issues it takes no more than 30 mins to get support. Our support service covers the VPS and all the pre-installed software it features, so if you need help with third-party software, you will be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum reply time warranty, you will get timely support when you acquire a dedicated server through our company. Our customer and tech support teams are online 24/7/365, therefore any time you open a support ticket via your billing account or you send an email regarding any kind of issue with your server or the pre-installed software on it whatever the time of the day, you'll get a reply within 1 hour, even during holidays. Our ticketing system is the more suitable option if the matter in question requires more time to be resolved or if it needs to be given to our administrators, since it's a lot easier to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you'll be able to give us a call or talk to a live agent employing our chat service. In case you include the Managed Services upgrade to the server plan, our administrators will also help you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 as well.